Privacy Policy

Introduction

At Woof N Whiskers LTD ("we," "our," or "us"), we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.

Information We Collect

How We Use Your Information

We use the information we collect for the following purposes:

• Providing veterinary care and treatment to your pets
• Maintaining accurate medical records
• Scheduling appointments and sending reminders
• Processing payments and insurance claims
• Communicating about your pet's health and treatment
• Complying with legal and regulatory requirements
• Improving our services and client experience
• Sending important clinic updates and health information

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With other veterinary professionals when referring your pet for specialized care
• With laboratories and diagnostic facilities for testing purposes
• With insurance companies for claim processing
• When required by law or court order
• With your explicit consent
• In emergency situations to protect your pet's health and safety

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, encryption, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information and your pet's medical records for as long as necessary to provide services and as required by applicable laws and professional standards. Medical records are typically retained for a minimum of 7 years after the last visit or as required by Mauritian veterinary regulations.

Your Rights

You have the right to:

• Access your personal information and your pet's medical records
• Request corrections to inaccurate information
• Request copies of medical records for transfer to another veterinarian
• Withdraw consent for marketing communications
• File a complaint if you believe your privacy rights have been violated

Cookies and Website Data

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us understand how you interact with our website and improve our services. You can control cookie settings through your browser preferences.

Third-Party Services

We may use third-party services for appointment scheduling, payment processing, and other business functions. These service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: